SHIPPING

Delivery

Processing

Charges approx.

Click & Collect (working days only)

We aim to have orders ready for collection 15 minutes after they been ordered

FREE

Standard delivery

2-4 working days (signature required)

£ 3.99 (FREE on orders over £30)

     

Special Next Day

Delivery next working day (signature required)

£ 5.99

     

International

Dependent on destination*

Dependent on destination*

Working days are defined as Monday – Friday (excluding bank and public holidays) – therefore any orders placed after 3pm on Friday will not be processed until Monday.
We are currently offering free UK delivery (2nd class signed for) on all orders over £20.
* Excludes high end mods over £100.

Order cut-off for all delivery services is 3pm (UK time). Orders placed after 3pm will be treated, for the purposes of delivery, as having been placed the next working day. We try our best to accommodate and be as flexible as possible, please email us if you have any specific requirements on support@ukecigstore.com.

The majority of deliveries require a signature to confirm receipt. If a signature cannot be obtained, the carrier may ask a neighbour to sign for the delivery. Deliveries that require a signature will not be left if a signature cannot be obtained.

If the carrier leaves the delivery with a neighbour or at your local post office, they will leave a card for you telling you where it is. You may, when placing your order online, specify a different delivery address than your payment address if this is more convenient for you.

All delivery timescales are approximate and subject to availability. The precise timing of a delivery cannot be specified.

Please note: DHL standard delivery service does does not deliver on a Saturday or a Sunday
We ship internationally and a large portion of our orders are sent to Europe. Please choose your geographical zone when checking out. We ship all international orders via DHL Worldwide Express, Our new DHL International courier service is a better choice in terms of efficiency and speed although prices do vary dependant on location and weight.

Insurance – PLEASE READ
All our free flat rate and Signed For services are insured up to the value of £46. We recommend choosing the Special Delivery option for all orders over £46 as this covers goods up to £500 and is guaranteed next working day delivery.

We can only refund/replace goods up to the value of £46 if the free flat rate or signed for option is chosen.

If your order has not arrived within 5 working days (UK orders) and 14 working days (non-UK orders) please contact us quoting your order number in all correspondence.

If you require any clarification regarding 'Dispatch & Deliveries' please feel free to contact us on: support@ukecigstore.com Customs Issues with DHL

Orders placed from certain locations around the world will be subject to potential customs issues when using DHL, and in some cases, Royal Mail. Orders placed from Russia via DHL, for example, can only be shipped to a business account. If the items are held by local customs, it is the responsibility of the customer to resolve this.

Orders placed to Thailand and Saudi Arabia, may experience difficulties when being processed through customs when orders are placed Via DHL.

Please note: Comments left when placing an order in regards to issues such as delivery preference, for example requesting a package to not be left with a neighbour, will not be seen by the courier. The comments section on our order page is for internal use only. We cannot communicate these with the relevant courier.

EU Member States Delivery Problems
Due to the TPD regulations, we can no longer ship to the following EU member states: Austria, Belgium, Bulgaria, Estonia, Finland, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Poland, Portugal, Romania, Slovakia, Spain.